Maintenance & Service Contracts | LionErica Enterprise Jamaica

LionErica Enterprise

Maintenance & Service Contracts

Keep your CCTV, Access Control, A/V and Network systems healthy and compliant. Scheduled servicing, remote checks, priority response and transparent reporting—nationwide.

Get Contract Quote What's Included

Technician performing preventive maintenance on security system

What We Do

Preventive maintenance, corrective support, health monitoring and reports

Preventive Maintenance (PM)

Scheduled inspections, cleaning, calibration, firmware updates and performance tests across all covered devices.

Health & Compliance

System health dashboards, storage checks, backups, audit logs and compliance reports tailored to your industry.

Priority Response

Defined response & restoration times (SLA) with remote support and on-site interventions where required.

Lifecycle & Spares

Asset register, end-of-life advisories, spares strategy and upgrade recommendations for predictable budgeting.

Need device-level details? See our CCTV services, Access Control, A/C maintenance, and Managed IT.

Popular Packages

Choose a plan that fits your risk profile and uptime needs

Basic Care

Quarterly PM visits
Next-business-day remote response
Reports after each visit
Parts billed as used

Get Quote — Basic Care

Business Plus

Bi-monthly PM visits
Same-day remote / next-day on-site
Spare parts allowance
Monthly health report & backups

Get Quote — Business Plus

Enterprise SLA

Monthly PM + on-demand checks
4-hour remote / same-day on-site
Critical spares & loaners
Quarterly risk & upgrade reviews

Get Quote — Enterprise SLA

How It Works

A simple, transparent engagement from kickoff to quarterly reviews

Onboarding

Discovery, asset baseline, risk profile and SLA selection.

PM Cycle

Scheduled site visits, checklists, tuning and remedial actions.

Monitoring

Remote health checks, alerts, backups and ticket tracking.

Quarterly Review

Reports, KPIs, incident analysis and upgrade roadmap.

Service Levels You Can Count On

Clear targets for response and restoration, aligned to your operations.

Response Targets

Remote response: 4h / same-day (plan-dependent)
On-site: same-day or next-day
Emergency escalation path

Coverage

CCTV, Access Control, A/V, Networking
Firmware & configuration backups
Labeling & documentation

Reporting & KPIs

PM checklists & photo evidence
Uptime, MTTR, incident trends
Compliance & audit logs

Options

Spare kits & loan equipment
After-hours & weekend coverage
Multi-site roll-ups

Request a Maintenance Proposal

Tell us about your systems, locations and target SLA

Maintenance Request (WhatsApp)

System *

Parish *

Site Address / Landmark *

Urgency *

Access Window

Describe the issue (required if urgent)

Your Name *

Phone * Format: 876-XXX-XXXX or +1-876-XXX-XXXX

Send via WhatsApp Open Blank Chat

By tapping “Send via WhatsApp”, your details will be placed into a pre-filled WhatsApp message to +1 (876) 335-9285.

Frequently Asked Questions

Common questions about our maintenance contracts

Do you cover parts?

Basic Care bills parts as used; Business Plus includes an allowance; Enterprise can bundle critical spares and loaners.

Can we mix systems?

Yes—CCTV, Access, A/V and Network can be grouped under one umbrella with per-site asset lists and SLAs.

What’s in a PM visit?

Physical checks, cleaning, calibrations, firmware, storage tests, backup verification and a report with findings/actions.

How do you handle critical incidents?

We follow your escalation matrix with defined response/restoration targets and stakeholder updates until closure.

Ready for predictable uptime?

Lock in SLAs, get proactive care and clear reporting.

Start a Contract