Privacy Policy
We respect your privacy. This policy explains what we collect, why we collect it, how we use it, and your choices. It applies to lionericaenterprise.com and our enquiry and booking processes in Jamaica.
- ControllerLionErica Enterprise
- ScopeWebsite & Enquiries
- RegionJamaica
- Effective12 Oct 2025
Who We Are
LionErica Enterprise ("we", "us", "our") provides security, energy, air conditioning, and IT solutions across Jamaica. We are the data controller for personal information we collect through this website, forms, and direct communications. For projects where we manage or access your systems (e.g., CCTV, access control), we usually act as a data processor under your instructions.
Contact Information
Address:
The Small Business Association Business Complex
Shop 4-5 | 2 Trafalgar Road
Kingston 5, Jamaica
Phone:
(876) 335-9285
(876) 533-7608
Email:
[email protected]
Regulatory Compliance
We are registered as a Data Controller with Jamaica's Office of the Information Commissioner (OIC).
We aim to comply with Jamaica's Data Protection Act (2020).
Legal note: This notice is for transparency and is not legal advice.
Personal Data We Collect & Why
Information You Provide
- Name, company, email, phone
- Service selections (security, solar, A/C, IT)
- Site address & parish
- Project details & preferences
- Messages & attachments
Used for: Responding to enquiries, scheduling visits, quotes, contracts, and support.
Automatic Data
- Device & browser info
- IP address & location
- Pages viewed & actions taken
- Referral sources
- Cookie preferences
Used for: Security, performance, analytics, and improving user experience.
Customer Systems Data
- Device IDs & configuration
- User lists & access logs
- System performance data
- NOT video footage unless requested
Used for: Providing services as your processor under contract.
Third-Party Data
- Business verification data
- Payment information
- Site/property records
- Service history
Used for: Verification, invoicing, and service delivery.
Legal Basis & Data Retention
Why We Process Your Data
- Contract — To provide quotes, installations, and support
- Legitimate Interests — To run and secure our website, prevent fraud
- Consent — For certain cookies and marketing
- Legal Obligation — For invoicing and tax compliance
How Long We Keep It
- Enquiry/Quote Records: 24 months
- Customer & Contract Records: 7 years after last service
- Security Logs: 90 days
- Cookie Data: Per cookie's lifespan
We delete or anonymize data when no longer needed, unless law requires longer retention.
Cookies & Tracking
We use essential cookies to operate the site (security, preferences). With consent, we may use analytics to understand usage. You can control cookies in your browser settings.
Essential Cookies
Required for basic site functions and security. These cannot be disabled.
Analytics (Optional)
Anonymous usage statistics to help us understand and improve our website.
Performance
Caching and optimization to ensure fast loading times.
Your Control
You can adjust cookie settings in your browser or through our cookie banner at any time.
Sharing & Security
Who We Share Data With
We do not sell personal data. We share limited data with trusted providers who help us run our business:
- Website hosting providers
- Email delivery services
- Payment processors
- Communication platforms (WhatsApp, etc.)
- Invoicing & accounting software
All processors are bound by confidentiality and security contracts.
How We Protect Your Data
We use reasonable technical and organizational measures to protect your information:
- TLS encryption for data in transit
- Access controls & user permissions
- Least-privilege accounts
- Regular security updates
- Secure data storage
No method is 100% secure. Contact us if you suspect unauthorized access.
International Transfers
Some processors may store or process data outside Jamaica. When we transfer data internationally, we use appropriate safeguards (e.g., standard contractual clauses or equivalent) to protect your information in accordance with Jamaica's Data Protection Act (2020).
Your Rights
Subject to the Data Protection Act (2020), you may have the right to:
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete information.
Erasure
Request deletion where we no longer need the data or withdraw consent.
Restriction & Objection
Ask us to pause processing or object to processing based on our interests.
Portability
Receive your data in a structured, commonly used format where feasible.
Withdraw Consent
Where we rely on consent (cookies, marketing), you can withdraw at any time.
To exercise these rights, email [email protected]. We may need to verify your identity and keep a record of your request.
Questions or Concerns?
If you have questions or concerns about how we handle your personal data, please contact us first:
Supervisory Authority
You also have the right to lodge a complaint with the supervisory authority:
Office of the Information Commissioner (OIC) – Jamaica
Supervisory authority for the Data Protection Act, 2020
Visit the OIC's official website for current contact details and complaint procedures.
Contact Us
Mailing Address
The Small Business Association Business Complex
Shop 4-5 | 2 Trafalgar Road
Kingston 5, Jamaica
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Significant changes will be posted here with a new effective date. Your continued use of our website following the posting of revised terms means you accept and agree to the changes.
Last Updated: 12 October 2025
Questions About Your Data?
We're here to help. Contact us with any privacy concerns or data requests.